We have worked with thousands of amazing people
We built our business on great customer service
At the beginning at least, but then we realized we could make a lot more money if we kinda stopped caring about that. Our new strategy is to write a bunch of things that look really good in the headlines, then clarify in the small print but hope people don't actually read it.
It's not actually free we just price it into the products. Someone's paying for it, and it's not us.
If it breaks in the first 10 years we'll replace it. After that you're on your own though.
If you don't like it, trade it to one of your friends for something of theirs. Don't send it here though.